Frequently Asked Questions
Here are the most frequently asked questions that get emailed to us.
You are based in quite a few places, how does this work?
We have an apartment in Newport Beach, California and a place to stay in Seattle. We love to spend our summers in Washington when the weather is nice.
How long do we have to wait until we get our photos?
We deliver engagement photos within two weeks. We deliver wedding photos within 4 weeks. Standard time in the industry is 6-8 weeks. We are pretty proud of this turnaround – who likes waiting long? Not us. It’s not that we rush the editing, we just photograph correctly and do not depend on editing to make the image better. We are efficient.
Will we receive ALL of the photos taken on our wedding day?
Absolutely! The only photos we do not deliver is mid-blinking, blurry or unflattering photos that we know you won’t have any desire to print/have. Our average delivery is 600-1,000 photos. But we do not put a cap on how many. Sometimes we deliver over 1,000 photos! It just depends on how long we are hired for and how much goes on come wedding day. We do not send you any RAW (un-edited) photos – you are hiring us for our editing style and trust that we send all the right photos.
How do you deliver photos?
Online Gallery with full High-Resolution photos. No watermarks or logos will be on the photos. We give you a download code so you have full access to your pictures and you can share/print away.
Do you have reviews from past couples?
Yes! We have them here https://www.theknot.com/marketplace/moose-studio-destination-wedding-photographers-seattle-wa-870034
How do we book?
We send you our contract to review and sign. We require a non-refundable (under no circumstances) 25% deposit for all packages. The balance is then divided into monthly payments, with the final payment due before the wedding date.
Do you meet with clients before booking?
Since we typically book 12-24 weddings a year AND engagement sessions, PLUS all the time we need for editing on the weekdays, and traveling like crazy and we have tons of great reviews from past couples – we feel it is not necessary. One of the big reasons why our website is transparent is so you can know right away if we are the right choice for you. Social media is another “get to know us” approach, too. We always do Instagram and Facebook updates so you can feel connected to our personalities so that we don’t feel like strangers to you. We will certainly keep in touch often and are always easy to get ahold of through email or phone call.
Can we get a discount?
Money is never easy to talk about, but we strive to make it transparent and open communication. We are full-time photographers. We don’t have a 401k or health benefits that come with a corporate company. We have to pay for everything out of our own hard earned money/pocket. While we truly WANT to work with budgets (and we always try too!) – it’s just not always available because we have a “hard cost” in order to profit and stay in business. With that being said, here are some things that make it more likely to work with you if our pricing is not within your budget. 1) Having a wedding on a Friday or Monday 2) Having a wedding during “off” season (which is December-March) OR 3) Your wedding is last minute and around the corner (within 2-3 months).
Can we see a full gallery?
Of course! We will send you one upon request.